The client may exchange any article not to their liking or that does not fit them whenever the following conditions are fulfilled:
The client has a period of 30 calendar days from the date of reception of the goods to return a product. The essential requirements to be able to carry out a refund are:
* That the product is new, without signs of use, with the box and original labels duly wrapped.
* That the product has not been tampered with.
* The original invoice or receipt of purchase.
If the product meets the above conditions the customer can change the item for any other size or another model that we have in stock, the costs of returning the product will be borne by the customer, as well as customs charges if any.
To carry out the refund of a garment, you must inform us and send us an e-mail beforehand to: firstname.lastname@example.org indicating in the subject matter RETURN and providing in the email your purchase details including your name, telephone number or order reference number, etc. Once the product has been received, we shall inform you as swiftly as possible as the most suitable manner of performing said refund, the means of and shipping costs accrued for the subsequent shipping of the same.
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